Terms & Conditions

Subscriptions

New subscriptions will commence with the next issue of the magazine, providing your order is received and processed prior to lodgement with the mailing house. The current issue (and back issues) can be purchased separately from the frankie press online shop.

All subscription prices are listed in AUD, and include all postage costs.

Unless stated otherwise, gifts and prize draws are available to Australian and New Zealand residents only. Unless stated otherwise, subscribers will automatically be entered into the prize draw on either: the first issue of a one year subscription, the first issue after renewing a one year subscription, or the first issue of a pay-as-you-read subscription.

Unless stated otherwise, subscription gift and prize draw offers expire at the time the next issue of the magazine goes on sale or at the time stock has run out (whichever comes first).

You may cancel a subscription at any time and receive a refund on any outstanding unsent issues.

AUTO-RENEW SUBSCRIPTION

If you selected the auto-renew option, your elected credit/debit card will automatically be charged one month before the first issue of your next one year subscription. You will receive a notification email prior to this charge. The auto-renew subscription option can be stopped at any time by managing your subscription at www.frankiepress.com.au/shop/index.php?main_page=login

PAY-AS-YOU-READ SUBSCRIPTION

If you selected the Pay-As-You-Read option for your subscription, your elected credit/debit card will automatically be charged one month before your next issue is sent. The Pay-As-You-Read subscription option can be stopped at any time by managing your subscription at www.frankiepress.com.au/shop/index.php?main_page=login

POSTAGE AND DELIVERY

We aim to deliver subscription copies prior to the on sale date, however we cannot guarantee WA residents, residents outside Australian metropolitan areas and overseas residents will receive their copy prior to the on sale date.

All subscription pricing includes postage.

BOOKS, GIFTS AND MERCHANDISE

POSTAGE

All orders for Australian and New Zealand residents are a flat fee of $9.95. For everywhere else, freight costs are calculated based on the weight of the products you're ordering and your location. Freight costs are shown before final payment confirmation.

REFUNDS AND RETURNS POLICY

frankie press is not required to provide a refund or replacement if you change your mind.

frankie press will offer a refund or exchange on a subscription copy or any item purchased from frankie press' online shop if the item:

  • is found to have a genuine production fault
  • is significantly different to the sample or description given to the purchaser
  • does not do what it is supposed to

If the original purchase was made on a credit or EFTPOS card, the refund must be credited to the original card used.

If the original purchase was made from an independent retailer (newsagent, supermarket or store), your returns query must be made with that retailer directly.

The purchaser must provide proof of purchase.

If the item is deemed faulty, frankie press will cover the cost involved in returning items.

This returns policy corresponds with consumer's rights under Australian Consumer Law.

If you have any questions relating to our policies, please contact us via email at subs@frankiepress.com.au or 1800 069 918.